Exciting Update: New Customer Service Email Addresses

We are pleased to announce the introduction of new customer service email addresses to enhance communication and streamline our services. These dedicated email addresses will help ensure that your inquiries are directed to the appropriate department, allowing for quicker and more efficient responses.

New Email Addresses:

• Landlords: [email protected] 
• Work Orders: [email protected] 
• Accounting: [email protected] 
• Portability: [email protected] 
• Crime Tips: [email protected] 
• Procurement: [email protected] 
• Human Resources: [email protected] 
• Waiting List: [email protected] 

How This Improves Communication:

• Targeted Responses: By using these specific email addresses, your inquiries will be directed to the right department, ensuring that you receive accurate and timely information.
• Efficiency: Our team can now manage and respond to your requests more efficiently, reducing wait times and improving overall service quality.
• Clarity: Clear communication channels help avoid confusion and ensure that your concerns are addressed promptly.

Frequently Asked Questions (FAQ):

• Q: Why are these new email addresses being introduced?
  A: These new email addresses are designed to streamline communication and ensure that your inquiries are directed to the appropriate department for quicker and more efficient responses.
  
  
• Q: How do I know which email address to use?
  A: Each email address is designated for specific types of inquiries. For example, landlords should use [email protected], while work order requests should be sent to [email protected]. Refer to the list above to find the appropriate email address for your needs.
  
  
• Q: Will my inquiries be responded to faster with these new email addresses?
  A: Yes, by directing your inquiries to the specific department, we can manage and respond to your requests more efficiently, reducing wait times and improving overall service quality.
  
  
• Q: What if I accidentally send my inquiry to the wrong email address?
  A: If your inquiry is sent to the wrong email address, it will be forwarded to the correct department. However, using the designated email addresses will ensure the fastest response.
  
  
• Q: Are these email addresses monitored regularly?
  A: Yes, each department regularly monitors its designated email address to ensure timely responses to all inquiries.
  
  
• Q: Can I still contact the Sanford Housing Authority by phone?
  A: Absolutely! Our phone number remains the same, and you can still reach us at (919) 776-7655. These new email addresses are an additional customer service tool to improve our communication and ensure your inquiries are handled efficiently.

Operating Hours:

• Monday - Thursday: 8:00 am - 5:30 pm
• Friday: 8:00 am - 12:00 pm

Emergency Maintenance After-Hours: 919.770.3442

We are committed to providing exceptional customer service and believe that these new email addresses will significantly enhance our ability to serve you better. Thank you for your continued support and cooperation.