Established on September 8, 1961, the North Carolina Secretary of State incorporated the Sanford Housing Authority (SHA). Since that time, we have provided affordable housing for families, seniors, veterans and individuals with disabilities in the City of Sanford and Lee County. The SHA also provides affordable housing opportunities for citizens of Harnett County through its Housing Choice Voucher (HCV) program. The SHA is governed by a five-member Board of Commissioners appointed by the Mayor and City Council of the City of Sanford. It is managed by a Chief Executive Officer (CEO). SHA is not a City of Sanford Agency or Department.
Central Carolina Strategic Developers (CCSD) is a nonprofit organization based in Sanford, North Carolina, dedicated to serving as the real estate development arm of the Sanford Housing Authority (SHA). Incorporated on March 14, 2017, CCSD shares the same five-member Board of Directors as SHA, ensuring aligned goals and seamless collaboration in all development projects.
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Exciting Update: New Customer Service Email Addresses
We are pleased to announce the introduction of new customer service email addresses to enhance communication and streamline our services. These dedicated email addresses will help ensure that your inquiries are directed to the appropriate department, allowing for quicker and more efficient responses.
New Email Addresses:
- Landlords: landlords@sha-nc.org
- Work Orders: workorders@sha-nc.org
- Accounting: accounting@sha-nc.org
- Portability: portability@sha-nc.org
- Crime Tips: tips@sha-nc.org
- Procurement: procurement@sha-nc.org
- Human Resources: hr@sha-nc.org
- Waiting List: waitinglist@sha-nc.org
How This Improves Communication:
- Targeted Responses: By using these specific email addresses, your inquiries will be directed to the right department, ensuring that you receive accurate and timely information.
- Efficiency: Our team can now manage and respond to your requests more efficiently, reducing wait times and improving overall service quality.
- Clarity: Clear communication channels help avoid confusion and ensure that your concerns are addressed promptly.
FAQ:
Q: Why are these new email addresses being introduced?
A: These new email addresses are designed to streamline communication and ensure that your inquiries are directed to the appropriate department for quicker and more efficient responses.
Q: How do I know which email address to use?
A: Each email address is designated for specific types of inquiries. For example, landlords should use landlords@sha-nc.org, while work order requests should be sent to workorders@sha-nc.org. Refer to the list above to find the appropriate email address for your needs.
Q: Will my inquiries be responded to faster with these new email addresses?
A: Yes, by directing your inquiries to the specific department, we can manage and respond to your requests more efficiently, reducing wait times and improving overall service quality.
Q: What if I accidentally send my inquiry to the wrong email address?
A: If your inquiry is sent to the wrong email address, it will be forwarded to the correct department. However, using the designated email addresses will ensure the fastest response.
Q: Are these email addresses monitored regularly?
A: Yes, each department regularly monitors its designated email address to ensure timely responses to all inquiries.
Q: Can I still contact the Sanford Housing Authority by phone?
A: Absolutely! Our phone number remains the same, and you can still reach us at (919) 776-7655. These new email addresses are an additional customer service tool to improve our communication and ensure your inquiries are handled efficiently.
Operating Hours:
- Monday – Thursday: 8:00 am – 5:30 pm
- Friday: 8:00 am – 12:00 pm
Emergency Maintenance After-Hours: (919) 770-3442
We are committed to providing exceptional customer service and believe that these new email addresses will significantly enhance our ability to serve you better. Thank you for your continued support and cooperation.