Responsible for administrative work in performing the site management and occupancy functions of Matthews Court, LLC and Garden Gilmore, LLC. LIHTC/Bond (low-income public housing and PBV) program within all applicable HUD, Housing Authority and IRS policies and procedures.
Liaison between residents and Agency staff on all housing issues; represents resident’s views to the Property Manager and or Chief Operating Officer (COO). Responds promptly to residents’ needs and ensures entire staff does the same.
Responsible for rent collection and ensures that all records are maintained in an accurate and complete manner. Assists with follow-ups on delinquent rent or other charges.
Maintains resident files as required by LIHTC regulations, HUD Regulations and agency standards/procedures and policies.
Under the guidance of the Property Manager:
Performs annual, special, and interim re-certifications of resident income, family status, and related issues; ensures that all residents are properly housed in accordance with occupancy policies.
Assists with coordinating tenant transfers and directs the vacating of dwelling units as necessary; ensures that vacant unit turnaround time does exceed fourteen days.
Inspects grounds daily, notes, problems and generates and closes work orders as necessary.
Performs general office/administrative work. Answers phone, distributes general information, types correspondence, and maintains various files and reports. Assists with the following:
a) Market and rents apartments.
b) Handle all details of move-in and move-outs, giving special attention to inspections.
c) Report all accidents and emergency situations to the Property Manager and SHA Executives immediately and prepare the proper incident reports.
d) Prepare monthly and annual housing reports to be submitted to management and state agencies.
e) Assist residents with maintenance requests, preparing work and closing work orders as necessary.
f) Conducts orientation for their sites.
Prepares late notices, prepares rent change adjustment, assists in filing eviction papers; prepares other charges for the billing.
Counsels’ residents and refers them to the proper local, state, or federal agencies.
Ensures compliance with all HUD, IRS and Fair Housing regulations.
Performs other related duties as assigned.
Participates in community affairs and maintains positive public image for the properties of Matthews Court and Garden Street and Gilmore Terrace.
Completes and submits all records, reports and documents required by the State’s Monitoring Agency, the Housing Authority, HUD and federal or state agencies in a timely and accurate manner.