Responsible for developing and delivering a broad range of counseling and referral services for low-income participants to help them move toward self-sufficiency and achieve their program goals, thereby reducing their need for subsidized programs and services. Responsible for overseeing the development of grant funds for social services programs, location of potential funding sources, and for performing a variety of professional and technical tasks in the assessment of participant needs, the coordination of support service providers, and for monitoring the provisions of program services. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the highest rating on HUD’s evaluation systems. The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
Undertakes and performs the following and all other work-related duties as assigned.
- Supervises staff, providing ongoing assistance to support a positive and productive working environment. Participates in and/or recommends the selection, employment, training, direction, utilization, discipline, and termination of department employees. Evaluates performance.
- Monitors contract and grant compliance. Collects and analyzes reporting data on the performance/effectiveness of program activities and social service agency responsiveness that are funded by third-party public and private sources for tracking, effectiveness, and quality control purposes.
- Maintains effective, consistent, and reliable relationships with community health and social services agencies to ensure targeted services are maintained to the measurable benefit of participants and that the distance between assessment and support is as short as possible.
- Develops procedures/systems necessary to monitor and track the progress of the programs, the number of residents that have been contacted, the number of residents that have responded, and the number and status of these residents that are actively already qualified or being assisted or prepared to qualify for participation in applicable Agency programs.
- Responds courteously to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate.
- Works with Agency staff and public and private community agencies to recruit participants for the FSS program. Conducts pre-home visits with potential residents and ensuring accurate completion of appropriate form(s).
- Conducts in-depth interviews/discussions with FSS participants to determine eligibility of applicants and/or assess and identify service needs of program participants and any impediments to progress regarding job training, education, or skills enhancement.
- Attends community council meetings and maintains contact with community agencies for the provision of services and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.
- Provides, or provides for, participant counseling in life skills areas including parenting, employment, education, financial management, public assistance, nutrition, etc. Educates participants regarding how to access resources.
- Establishes and maintains effective relationships with participating families to assist them in achieving program and family goals; counsels and advises FSS participants concerning the individual’s action plan and resources etc.
- Assists FSS participants in preparing applications and forms for school grants, scholarships, etc. Works with educational/training entities to coordinate and refine FSS admission requirements and procedures for monitoring FSS participants.
- Locates testing facilities to help FSS participants in choosing a career field and in job placement.
- Performs assessments of FSS to monitor participants’ progress towards meeting goals.
- Collects information and prepares reports regarding program participant demographic data that can be used in applying for grants or developing procedures and policies that better meet the needs of those served. Identifies, defines, and acquires/develops funding sources in both the private and public sectors to support existing and planned program activities. Prepares proposals and applications for funding/grants for resident services programs and submits in a timely manner.
- Prepares, submits, and files regularly scheduled reports as required on program activities, accomplishments, and operational indicators in a timely and accurate manner.
- Maintains detailed case management files on participants files and processes files in accordance with Agency procedures and HUD regulations, including completing and securing all files on a daily basis.
- Works closely with Director of Operations and property managers in responding to reports of residents with a potential need for service coordination.
- Manages Resident Council Boards and assists them in the budget preparation and management process.
- Organizing agenda, creating informational brochures/flyers, and conducting meetings to inform interested and/or selected participants about FSS program goals and objectives.
- Ensures privacy and maintains security of confidential materials pertaining to activities and participants.
- Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience
Bachelor’s degree from an accredited college or university in psychology, sociology, social services, human services, education or closely related field or an equivalent combination of education and five (5) years’ experience sufficient to fulfill essential position functions. Experience in HUD grant writing and case management preferred.
The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Chief Executive Officer or his/her designee: Family Self Sufficiency service
Knowledge and Skills
- Thorough knowledge of pertinent HUD regulations on the FSS program and public housing management, and thorough knowledge of Agency policies and procedures.
- Thorough knowledge of accepted consultation and interviewing techniques.
- Thorough knowledge of community agencies, facilities, and services which can be utilized to aid program participants.
- Requires strong interpersonal, oral, and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, economic, professional, and educational backgrounds.
- Ability to act with tact, good judgment, and discretion; and to maintain the confidentiality of matters as appropriate.
- Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
- Ability to make routine decisions in accordance with established administrative rules, regulations and policies, to explain the re-examination process to tenants in an objective and impartial manner.
- Skilled in operating computer equipment, applicable software packages, and general office machines.
- Knowledge of mathematics sufficient to perform calculation required for rent adjustments.
- Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
- Ability to communicate clearly, concisely, verbally and in writing.
- Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other entities that provide services and secure the cooperation of others.
- Ability to deal effectively with situations requiring tact and diplomacy.
- Skilled in communicating on the level of the listener, recognizing when information has been misunderstood, and determining how to remedy the misunderstanding as needed to explain policies and procedures and to provide and exchange information to persons with varying levels of education, cultural backgrounds, and ages.